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For shoppers

For merchants

What is eBay Express?

Where is my order?

How do I register or get a new password?

How do I contact a merchant?

Will merchants see my credit card information?

How do I find an item?

eBay Express is a specialty site within the eBay Marketplaces designed to help shoppers find and buy the eBay deals they love, quickly. Shoppers can check out fast without any waiting– and buy every item immediately from experienced merchants. No auctions, just convenient, hassle-free shopping including 24-hour Customer Service, seven days a week and Buyer Protection for every purchase. See conditions.

If you've already purchased your item and it's been more than a week after you were expecting your order, you should contact the merchant directly. To contact the merchant for delivery or tracking status:

Note: If you order from more than one merchant, your items may arrive on different days.

Registering

eBay.com members

If you’re registered on eBay.com, you can use your eBay User ID and password on eBay Express.com. You do not need to register again.

How to register

If you’re not registered on eBay.com, you’ll need to register for an account on eBayExpress.com. Follow these steps:

Lost password or User ID

If you can't remember your password, you can reset it in a few steps:

To recover your User ID, follow these steps:

If you no longer have access to this email account, please register again to create a User ID and password.

You can contact the merchant two ways:

All payments on eBay Express are processed by PayPal even credit card payments. We keep your financial information safe by using industry-leading technology to protect your purchases. We won't share your financial information with any merchant, and your payment information will remain private.

Here are some tips for finding items quickly:

Keyword searches

Use keywords that best fit the item you’re looking for--you can include brand names, product types, or other descriptive features. For example, you might search for “ladies running shoes size 8.”

Narrow your search results by brand, style, price, and more options.

Browse by category

Browse by category, for example, Consumer Electronics. We list the most popular categories at the top with a quick way to see all categories. For example, if you click the Consumer Electronics tab, located at the top of every eBay Express page, you’ll see categories such as Televisions & Home Video along with a list of subcategories like DVD Players and Recorders.

What is eBay Express?

Why sell on eBay Express?

How much does it cost?

Do I need to list inventory twice?

How long will it take for my listings to show?

Where can I check my listings and sales?

Why is shipping to unconfirmed address required--what about merchant protection?

eBay Express is a specialty site within the eBay Marketplaces designed to help shoppers find and buy the eBay deals they love, quickly. Shoppers can check out fast without any waiting– and buy every item immediately from experienced merchants. No auctions, just convenient, hassle-free shopping including 24-hour Customer Service, seven days a week and Buyer Protection for every purchase. See conditions.

Shoppers on eBay Express are seeking great deals on new and brand-name products. They enjoy the convenience of buying items quickly -- no bidding or waiting. You’ll attract eBay shoppers as well as a new group of shoppers seeking a hassle-free shopping experience.

What does this mean for you?

Your listings will appear on eBay Express at no additional cost, and you will not pay extra fees for eBay Express sales; the total fee for selling an item on our site or the initial listing site is the same.

Your qualified listings automatically appear on eBay Express. You don't need to list your inventory twice, or change the way you list your items.

eBay Express checks user accounts every week to determine if your merchant account meets our eligibility requirements. If you’re eligible, your new listings will show on eBay Express as soon as they show on eBay.com. Existing, active listings may take up to another week from the moment you’re eligible to appear on eBay Express.

To view your listings and sales on eBay Express visit the Items for sale page at http://www.ebayexpress.com/merchant/youruserid and replace “youruserid” with your eBay User ID.

For example, if your User ID is merchant111, you can view your selling information here: http://search.express.ebay.com/merchant/merchant111

You can also use My eBay to show eBay Express listings and sales. In the Items I'm Selling section, click the "Customize Display" link and add Listed On as a viewable column.

Shoppers familiar with the e-commerce experience often have purchases shipped to more than one address. We allow buyers to have their purchases shipped to unconfirmed addresses that are not the shopper’s billing addresses.

PayPal Seller Protection covers eBay Express transactions that meet the program requirements. Shipping to an unconfirmed address will disqualify the transaction from PayPal's Seller Protection; however, PayPal will try to fight chargebacks even if the payment is not indemnified by the Seller Protection Program. We recommend that merchants evaluate the potential increase in sales from selling to more buyers against the risk of losing PayPal Seller Protection for some of those sales.

Tools to manage risks:

To decide on a sale-by-sale basis whether you will accept unconfirmed addresses, set your PayPal account to Ask me before accepting payments from unconfirmed addresses. Just like on eBay.com, shoppers can leave feedback even if the merchant rejects the buyer's payment.

To ensure you only do business with confirmed addresses, you can remove your listings from eBay Express using the My eBay Preference or Set your PayPal account to block payments from unconfirmed addresses. Get detailed instructions for making these changes to your PayPal account.