Lost Password or User ID

Remember, your User ID and password are the same for eBay.com and eBayExpress.com.

If you can't remember your password, you can reset it in a few steps:

Click the “Forgot Password?” link on the Sign In page.
You’ll be prompted to enter your User ID then your ZIP code and phone number to verify your identity.
We’ll send an email to the address you provided at registration.
To complete the process:
1. Check your email account.
2. Click the link in the email, which will take you to our Create Your New Password page.

To recover your User ID, follow these steps:

Click the “Forgot User ID?” link on the Sign In page.
You’ll be prompted to enter and confirm your email address.
We’ll send an email to you with your User ID. If you no longer have access to this email account, please register again to create a User ID and password.

Need more help? Send us an email or chat live now with a Customer Service specialist.

Chat With Customer Service

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E-mail Customer Service

E-mail us with your questions and comments.

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